How FloorAmigo Uses Your Information

Information We Collect

We may collect information you provide directly to us, including your name, phone number, email address, service address, project details, and any documents or photos you submit through our forms or dashboards.

We may also collect technical information such as your browser type, device type, approximate location, pages viewed, and interactions with the site so we can improve performance and troubleshoot issues.

How We Use Information

We use your information to provide estimates, coordinate projects, match homeowners with service providers, manage customer accounts, process payments, respond to support requests, and improve our products and services.

• Create and manage your account
• Provide estimates and project updates
• Match you with service providers when applicable
• Process payments and service requests
• Prevent fraud, abuse, and unauthorized use
• Improve site performance and customer experience

Sharing of Information

We may share your information with contractors, installation partners, payment processors, communication providers, analytics providers, and other service providers when needed to operate FloorAmigo and fulfill your requests.

We may also disclose information if required by law, to enforce our terms, or to protect the rights, property, or safety of FloorAmigo, our users, or others.

SMS and Email Messaging

If you join the FloorAmigo pro network, we may use your contact, profile, job, and consent information to send recurring SMS messages and emails about job leads, profile verification, job status, platform updates, and related service communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS or HELP for help.

When you opt in, we may retain the consent date and time, source, disclosure version, IP address, and browser or device details as evidence of your choice. We do not sell, rent, or share mobile numbers, text-messaging opt-in data, or messaging consent with third parties or affiliates for their marketing or promotional purposes. We may provide this information to service providers that deliver messages on our behalf.

Cookies and Tracking

We may use cookies, session storage, and similar technologies to remember preferences, keep you signed in, measure site usage, and improve functionality.

You can control cookies through your browser settings, but disabling some technologies may affect how parts of the site function.

Data Retention and Security

We retain information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

We use reasonable administrative, technical, and organizational safeguards to protect personal information, but no method of transmission or storage is completely secure.

Your Choices

You may contact us to update account details, request assistance, or ask questions about how your information is used. Depending on your location, you may also have additional privacy rights under applicable law.